BackTalk™
Feedback that reduces defensiveness and builds accountability
A practical feedback and redirection protocol for supervisors, managers, and teams, built for public-sector workplaces where clarity, consistency, and professionalism matter.
Available as live Zoom, in-person, self-paced, or SCORM for your LMS.
A repeatable feedback protocol employees can actually use!
BackTalk™ gives staff a clear, shared process for giving feedback without shame and receiving feedback without spiraling. It also trains the moment most trainings ignore: what to do when the other person pushes back, flips the script, shuts down, or gets heated. The goal is not to replace Human Resources, it is to reduce avoidable escalations by giving teams a consistent way to address issues early, document expectations, and move to next steps.
Built for high-stakes environments: public service, compliance, safety, and cross-functional teams.
What improves after BackTalk™
Clearer feedback conversations that reduce confusion and repeat issues
Less defensiveness, less escalation, fewer “stuck” conversations
Stronger consistency across supervisors and departments
Better documentation of expectations and next steps
Higher psychological safety because feedback is more predictable and respectful
More follow-through because next steps are specific, not implied
What BackTalk™ teaches
Pillar 1: Clear feedback without shame
Staff learn a simple 5-step structure to name what happened, explain impact, and set next steps without personal attacks or vague hints.
Pillar 2: Receiving feedback without defensiveness
Participants build a quick reset that helps them listen, ask clarifying questions, and separate identity from behavior so they can respond professionally.
Pillar 3: Redirection when conversations go sideways
Teams learn how to respond to common defensive reactions in the moment and redirect back to expectations, impact, accountability, and repair.
Built for teams, not just managers
〰️
Built for teams, not just managers 〰️
Designed for full workplaces including staff, supervisors, Human Resources, and cross-functional teams.
These teams love BackTalk™:
Supervisors and managers
Frontline staff and team leads
Human Resources, training, and organizational development teams
Cross-functional project teams
Public service employees and public-facing staff
Agencies navigating policy, documentation, and service impacts
Choose the format that fits your workplace
Option A: Live training for teams (Zoom or in-person)
Interactive delivery with guided practice so your staff leave with a shared language, usable scripts, and a consistent feedback process.
Option B: Self-paced course (CircleUp eLearning)
Option C: SCORM for your LMS
Option D: Live preview session (free sample)
A flexible option staff can complete on their schedule, built for retention with scenarios and practical application.
A SCORM package that integrates into your LMS for onboarding, compliance-aligned training delivery, and scale.
A short live sample that lets your team see the framework in action and confirm fit before purchasing.
Your Backtalk™ Questions, Answered.
-
A: Standard delivery is about 2 hours, with optional add-ons for deeper practice.
-
A: Yes. We can align the opening framing to your values and expectations, and swap in scenarios that match your workplace realities.
-
A: No. It is designed for supervisors and managers, but also works for teams that need a shared feedback language and a consistent way to address issues early.
-
A: Yes. SCORM is available for LMS delivery, onboarding, and scale.
Also we offer this course facilitated live on Zoom or Teams by one of our training experts.
-
We offer flexible pricing based on project type and complexity. After an initial conversation, we’ll provide a transparent quote with no hidden costs.
-
Collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving.