Conflict Restora™ Direct

Direct Service Conflict Resolution For Workplaces By Our Experts

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Conflict Restora™ DIRECT 7 Step Process

1. Initial Confidential Consultation (Pre-Service Agreement)

A 30-minute, no-cost confidential call with key leadership to assess:

  • The nature of the conflict

  • Parties involved

  • Whether our approach is appropriate, given HR, legal, or union involvement
    ➤ Outcome: Determination on whether to proceed

2. Preliminary Assessment Meeting

A 50–90 minute strategy session with the requester or leadership contact to:

  • Clarify what occurred

  • Identify participants and prior response efforts

  • Understand the broader context or root issues
    ➤ Outcome: Definition of scope, conflict complexity, and desired outcomes

3. Incident Assessment Meetings

One-on-one conflict resolution meetings with all key and secondary participants to:

  • Explore emotional impact and perspectives

  • Uncover deeper dynamics or overlapping issues

  • Prepare individuals for meaningful dialogue
    ➤ Outcome: Individual readiness and insight into underlying issues

4. Incident Assessment Report & Recommendations

A confidential summary shared with leadership, including:

  • Key insights (without disclosing confidential details)

  • Recommendations on next steps

  • Determination on whether participants are ready for a facilitated resolution meeting
    ➤ Outcome: Strategic roadmap for resolution and action planning

5. Conflict Resolution Meeting Facilitation

A 90-minute to 3-hour facilitated session (online or in person), during which participants:

  • Share perspectives

  • Clarify misunderstandings

  • Engage in open, guided communication

  • Work toward mutual understanding and needs-based agreements
    ➤ Outcome: Restored professional relationships, clarity, and a shared path forward

6. Post-Meeting Report & Recommendations

A professional summary outlining:

  • Key themes and agreements

  • Follow-up recommendations

  • Organizational insights or policy-level suggestions (if applicable)
    ➤ Outcome: Accountability tools and recommendations for long-term impact

7. Optional Follow-Up Session (1–2 Months Later)

A 60–90 minute post-resolution check-in to:

  • Evaluate progress

  • Address any ongoing concerns or adjustments

  • Re-establish accountability and confidence
    ➤ Outcome: Continued healing, strengthened commitments, and sustainable resolution

Schedule A Conflict Restora™ DIRECT Assessment Today!