BaseStep™

Learn alternatives to gossip and solution paralysis through listening, processing, and needs-based next step skill development.

Five gold stars on a black background, arranged in a horizontal line.

4.89 Stars | 879 Reviews

Key benefits

✔ Help staff support others without escalating conflict
✔ Reduce gossip, advice-giving, and unhelpful side-taking
✔ Build practical skills for restorative questions and next steps

A man with gray hair, a beard, and glasses, wearing a navy blazer and white shirt, is talking to a woman with short, curly black hair and pearl earrings, wearing a light blue collared shirt, in a modern office setting.

Contact Us About BaseStep™

Join Free Live Preview of BaseStep™

Enroll in BaseStep™ - Self-paced Edition

Quick Facts About BaseStep™

This course is available in:
- Live Online Format - We facilitate the course on Zoom.
- Live Onsite Format - We come to your office or training space, bring everything needed for a memorable experience, and facilitate the session
- Self-paced Format Available - You or your team takes the course on our advanced, modern elearning platform.
- SCORM Package Format - We provide you with a SCORM training package so you can integrate the training into your employee onboarding & training system. LEARN ABOUT SCORM →
- Live Onsite | Live Online - 2 - 3 hours
- Self-paced | SCORM - 3-5 hours
- Staff
- supervisors
- Managers
- Leadership
- Board Members
- Any person on your team who works with others or people in the community.
Recommended Group Sizes
- 30-40 per Training
- We offer single person live onsite & live online trainings
- We offer large group trainings onsite and online from 100+ people
- Optional Certificate of Completion for live onsite , live online, and SCORM trainings.
- Certificate of Completion awarded automatically for Self-paced course.

What BaseStep™ Teaches

BaseStep™ is a practical conflict resolution and communication training that helps participants support others without giving advice, gossiping, or automatically agreeing with one side. Using restorative questions and a needs-based approach, the training helps staff guide people through processing conflict, understanding impact, and identifying thoughtful next steps.

Participants learn why advice-giving can sometimes shut down reflection or create more dependency, and how a more restorative approach can help people feel heard while still moving toward clarity and action. The training introduces practical communication skills for listening, asking questions, and helping others name what they need without taking over the situation.

By the end of the training, participants leave with a clear process for helping others work through workplace conflict and identify needs-based next steps that feel more constructive, supportive, and effective.

Pillar 1: Enhance Communication

Learn how to guide people without fixing the problem for them.

Pillar 2: Restorative Questions

Use practical questions to help people process conflict and impact.

Pillar 3: Needs-Based Next Steps

Identify next steps based on needs, not assumptions, reactions or personal advice.

Three men arguing in a room with large windows and a brick wall, with a plant and shelves in the background.

Learning Outcomes

Explain why advice-giving, gossip, and side-taking can make workplace conflict harder to resolve.
Use restorative questions to help others process experiences, incidents, and interpersonal conflict.
Apply communication skills that support reflection, clarity, and understanding without over-directing the conversation.
Identify the difference between agreeing with someone and supporting them effectively.
Guide others in identifying needs-based next steps that feel constructive and actionable.

Bring BaseStep™ To Your Organization

Enroll In Self-paced Course

Tools Participants Learn

Participants leave with practical tools including:

Restorative questions for processing conflict and incidents
Communication skills for listening and paraphrasing
Strategies for supporting others without giving advice
Alternatives to gossip, side-taking, and quick agreement
A process for identifying needs-based next steps

Stack of cards for restorative conversations with instructions on the front, including steps for review, asking questions, discussing needs, assessing risks, and offering support.

Purchase Restorative Conversation Cards Used In Training

Group of 14 diverse professionals posed together in a bright office with large windows and American flags in the background.

Who is BaseStep™ for?

This training is Ideal For

• Employees and frontline staff
• Supervisors and managers
• HR and training leaders
• Cross-functional teams
• School staff and public service employees
• Social workers and service coordinators

Bring BaseStep™ To Your Organization

Enroll In Self-paced Course

Available Training Formats

Live Training
Facilitated workshop delivered via Zoom or in person.

Self-Paced Course
Interactive eLearning participants can complete on their own schedule.

SCORM for LMS
Organizations can integrate the course into their internal learning systems.

Each option can be customized for your team.

Person typing on a laptop keyboard in a well-lit room.

Testimonials

“What stood out most was how useful this was as an alternative to gossip. The training gave our team a way to support people, ask better questions, and move conversations toward accountability and problem-solving.”

Program Supervisor

“This training gave our managers a much more thoughtful way to support staff through conflict. Instead of jumping into advice or taking sides, they learned how to help people process what happened and identify more grounded next steps.”

HR Director

“BaseStep was incredibly practical. Our supervisors often want to help, but do not always know how to do that without overstepping or feeding the conflict. This gave them a clear process they can use right away.”