Conflict Restora™ Direct
End-to-End Mediation Services
Conflict Restora™ Direct provides professional, facilitated mediation services that guide individuals and teams through conflict from initial assessment to resolution. Mediation is a structured, voluntary process led by a neutral third party that helps participants engage in productive dialogue, surface underlying concerns, and reach mutually acceptable solutions. Our approach is designed to move conflict forward—efficiently, confidentially, and with lasting impact. CircleUp’s mediators have over 15 years of mediation experience that blends traditional mediation processes with restorative justice principles that lead to more long-lasting outcomes.
Workplace Mediation Services That Move Conflict Forward
We deliver full-service workplace mediation, supporting every stage of the process:
Conflict Assessment
We begin by understanding the situation, identifying key dynamics, and determining whether mediation is appropriate.Pre-Mediation Engagement
We meet with each party to prepare for dialogue, clarify perspectives, and ensure readiness for a productive process.Facilitated Mediation
Our trained mediators guide structured conversations that promote understanding, accountability, and solution-building—without imposing outcomes.Resolution & Agreements
Participants collaboratively develop clear, practical agreements tailored to their needs.Follow-Through & Summary
We provide a concise summary of outcomes, agreements, and recommended next steps.
Why Mediation Works
Unlike adversarial approaches, mediation focuses on facilitated dialogue and collaborative problem-solving, allowing participants to retain control over outcomes while improving communication and relationships.
This process is:
Confidential and non-adversarial
Faster and more cost-effective than formal procedures
Designed to preserve working relationships
Focused on sustainable, mutually agreed solutions
Our Workplace Mediation Services Are Ideal For
Conflict between employees, teams, or leadership
Complex situations where HR needs additional support and neutrality
When a third-party mediator is needed to assess conflict and guide next steps
Periods of high demand when management needs support de-escalating issues
Leadership-level conflict impacting organizational effectiveness
Conflicts involving external stakeholders or the public
Ongoing interpersonal or communication breakdowns
Situations where internal processes alone are not enough to resolve the issue
Our 7-Step Mediation Process
At the core of Conflict Restora™ Direct is a structured, step-by-step mediation process designed to guide individuals and teams through effective conflict resolution. Our 7-step approach ensures every stage of the workplace mediation process is clear, balanced, and results-driven.
From initial assessment to final agreements, we provide professional, facilitated mediation services that support productive dialogue, surface key issues, and lead to sustainable outcomes. Each step is intentionally designed to move conflict forward—helping participants reach resolution with clarity, confidence, and mutual understanding.
1. Initial Confidential Consultation (Pre-Service Agreement)
A 30-minute, no-cost confidential call with key leadership to assess:
The nature of the conflict
Parties involved
Whether our approach is appropriate, given HR, legal, or union involvement
➤ Outcome: Determination on whether to proceed
2. Preliminary Assessment Meeting
A 50–90 minute strategy session with the requester or leadership contact to:
Clarify what occurred
Identify participants and prior response efforts
Understand the broader context or root issues
➤ Outcome: Definition of scope, conflict complexity, and desired outcomes
3. Incident Assessment Meetings
One-on-one conflict resolution meetings with all key and secondary participants to:
Explore emotional impact and perspectives
Uncover deeper dynamics or overlapping issues
Prepare individuals for meaningful dialogue
➤ Outcome: Individual readiness and insight into underlying issues
4. Incident Assessment Report & Recommendations
A confidential summary shared with leadership, including:
Key insights (without disclosing confidential details)
Recommendations on next steps
Determination on whether participants are ready for a facilitated resolution meeting
➤ Outcome: Strategic roadmap for resolution and action planning
5. Conflict Resolution Meeting Facilitation
A 90-minute to 3-hour facilitated session (online or in person), during which participants:
Share perspectives
Clarify misunderstandings
Engage in open, guided communication
Work toward mutual understanding and needs-based agreements
➤ Outcome: Restored professional relationships, clarity, and a shared path forward
6. Post-Meeting Report & Recommendations
A professional summary outlining:
Key themes and agreements
Follow-up recommendations
Organizational insights or policy-level suggestions (if applicable)
➤ Outcome: Accountability tools and recommendations for long-term impact
7. Optional Follow-Up Session (1–2 Months Later)
A 60–90 minute post-resolution check-in to:
Evaluate progress
Address any ongoing concerns or adjustments
Re-establish accountability and confidence
➤ Outcome: Continued healing, strengthened commitments, and sustainable resolution
Teach your team the TOOLS to resolve their OWN conflicts
Meanwell™ Training
Teach staff conflict resolution processes that are easy to use and allow staff to take conflict resolution into their own hands.
BaseStep™ Training
Teach staff to process and assess conflict and guide colleagues toward needs-based next steps instead of gossiping.
