Conflict Restora™ Mediator

40-hour mediation training, certification, and practical skill-building for real workplace conflict.

CircleUp’s certification program that prepares participants to facilitate difficult conversations, mediate between parties in conflict, and guide people toward clear, workable agreements.

Key benefits

✔ Build practical mediation skills you can use right away
✔ Learn a clear structure for facilitating difficult workplace conversations
✔ Practice real mediation tools that help parties move toward workable agreements
✔ Earn a 40-hour CircleUp Education mediator certification
✔ Prepare individuals or entire teams to respond to conflict with confidence and clarity

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Quick Facts About Conflict Restora™ Mediator

This course is available in:
- Live Online Format — Facilitated virtually with guided instruction, breakout practice, and live coaching.
- Live Onsite Format — Facilitated in person at your office, school, agency, or training space.
- Blended Format — A mix of live sessions and self-paced pre-work, including videos and learning modules participants complete before live practice.
- 40 Hours Total
- The training is delivered across multiple days to support deeper learning, practice, and certification readiness.
- HR professionals
- People managers and supervisors
- School leaders, principals, and teachers
- Hearing officers
- Staff at nonprofits, agencies, and public institutions
- Team leads and department heads
- Anyone seeking mediation certification or stronger conflict resolution skills
Recommended Group Sizes
- Individual Enrollment — A single participant can enroll and complete the certification
- Team or Staff Cohorts — Organizations can enroll a full team or department
- Custom Cohorts — We can facilitate for small groups or larger staff groups depending on your goals and format
- Participants who complete the full 40-hour program receive a CircleUp Education Conflict Restora Mediator™ Certification.

What Conflict Restora™ Mediator Teaches

Conflict Restora Mediator™ is a practical mediator training and certification program designed for people who want to confidently facilitate conflict conversations and mediate challenging interpersonal situations.

This is not a theory-heavy training that leaves participants wondering what to do in real life. It is a highly practical learning experience focused on helping people understand the role of a mediator, build core facilitation skills, and practice the tools needed to support others through conflict.

Participants learn how to prepare for mediation, assess both sides of a conflict, facilitate structured dialogue, manage emotions and defensiveness, and guide people toward shared understanding and workable next steps. Throughout the program, participants actively practice with real-world scenarios, coaching, reflection, and structured feedback.

Pillar 1: Understanding the Role of a Mediator

Participants learn what it means to serve as a mediator, how mediation differs from coaching or managing, and how to create the conditions for a fair, grounded, and productive conversation.

Pillar 2: Building Core Mediation Skills

Participants build practical skills for facilitating hard conversations, asking effective questions, staying neutral, listening deeply, de-escalating tension, and helping parties move from conflict toward clarity.

Pillar 3: Practice, Tools, and Real-World Application

Participants practice using CircleUp tools and protocols in realistic scenarios so they leave with usable experience, not just concepts. The focus is on repetition, confidence, and learning how to facilitate in real settings.

Learning Outcomes

Explain the purpose, role, and ethical stance of a mediator.
Distinguish mediation from management, advising, or informal conflict support.
Prepare for a mediation process with greater clarity and confidence.
Use facilitation strategies that reduce defensiveness and increase trust.
Assess each side of a conflict through structured pre-meetings or mindful meetings.
Facilitate difficult conversations between two or more people using a clear process.
Apply restorative and conflict resolution tools to support accountability and repair.
Ask questions that deepen understanding and move parties toward problem-solving.
Manage strong emotions and tense dynamics while keeping the conversation productive.
Help parties develop clear, realistic, and workable agreements.
Practice mediation skills in live scenarios with coaching and feedback.
Leave with greater readiness to mediate workplace, school, nonprofit, and community-based conflict.

Become a Conflict Restora™ Mediator

Tools Participants Learn

Participants leave with practical tools including:

Mediation opening and closing structure
Questioning and reframing tools
Tools for surfacing needs, concerns, and underlying issues
Agreement-building and next-step planning tools
Reflection tools for staying grounded and neutral during difficult conversations

Who is Conflict Restora™ Mediator for?

This training is Ideal For

Individuals seeking mediation certification
HR professionals and employee relations teams
Supervisors, managers, and workplace leaders
Teachers, principals, and school staff
Hearing officers, and legal-adjacent professionals
Nonprofit leaders and program staff
Government and public agency staff
Anyone responsible for navigating, supporting, or facilitating conflict conversations

Learn More About Conflict Restora™ Mediator

Available Training Formats

Live Online Training

Facilitated virtually with instruction, guided activities, breakout room practice, and live feedback.

Live Onsite Training

Facilitated in person at your site for teams, organizations, districts, agencies, or staff cohorts.

Blended Learning Format

A mix of self-paced videos or modules plus live practice sessions. This option is ideal for groups who want flexibility while still ensuring hands-on skill-building.

Testimonials

“Unlike other mediation trainings I’ve attended, this one gave me tools I could actually use right away. I left feeling much more prepared to facilitate difficult conversations with confidence.”

City Employee

“This training was practical, clear, and deeply engaging. The chance to practice the tools live made all the difference. I can see how valuable this would be for any workplace or school.”

School Leader

“I appreciated that this training didn’t just talk about conflict—it taught us how to work through it step by step. The mediation tools were strong, but the practice is what really built my confidence.”