Experience FULL 2-Hour Trainings
Meanwell™, BackTalk™ & Call-In Card™
Each training will be demonstrated in full for the training length of 2 hours with a 30 minute Q&A follow up.
-
Even when people mean well, conflict happens.
Miscommunication, assumption, and unspoken tension can quietly erode trust in any workplace—but it doesn’t have to be that way. Meanwell™ is CircleUp’s signature training designed to help staff transform moments of conflict into opportunities for clarity, connection, and mutual understanding.This highly practical, hands-on training helps participants navigate the complexity of conflict by exploring how intent and impact often diverge—and what to do about it. Grounded in emotional intelligence and restorative communication, Meanwell™ introduces a powerful and easy-to-learn framework called Conflict Conversations—a structured approach to addressing conflict directly, early, and respectfully.
Participants will:
Identify the different “lenses” people use to perceive and interpret conflict
Recognize and interrupt the common cycle of workplace miscommunication and assumption
Learn best practices for initiating and participating in respectful, direct conflict conversations
Practice communication techniques that reduce defensiveness, build trust, and create space for repair
Shift from passive avoidance to active engagement—without escalating harm
By the end of the training, your team will walk away with a shared language, a clear protocol for hard conversations, and the confidence to tackle tension in real time. Meanwell™ isn’t about avoiding conflict—it’s about learning how to meet it with skill, courage, and care.
-
Feedback is the language of leadership—but without the right approach, it can become a source of confusion, conflict, or shutdown. BackTalk™ is a dynamic, skill-based training designed to equip leaders, managers, and supervisors with the practical tools needed to engage in feedback conversations that are clear, constructive, and empowering.
In this highly interactive session, participants will explore the psychology of giving and receiving feedback, learn how to frame messages for clarity and impact, and develop the ability to set and hold boundaries with confidence and professionalism. Whether navigating performance reviews, team conflict, client concerns, or peer-to-peer communication, this training will help leaders fine-tune their verbal, nonverbal, and emotional communication skills.
Feedback as a Relationship Tool
When feedback works—and when it backfires
Distinguishing between constructive feedback, criticism, and correction
Feedback Models & Messaging Skills
Tried-and-tested frameworks for delivering feedback
Using intention-setting to clarify purpose and reduce defensiveness
How to communicate clearly while remaining empathetic and professional
Boundary-Setting for Healthy Leadership
Understanding the link between feedback and workplace boundaries
How to say no, re-center conversations, and redirect when lines are crossed
Tools for addressing feedback resistance, defensiveness, or conflict escalation
Learning Outcomes
Participants will leave this training able to:
Deliver feedback in a clear, constructive, and actionable manner
Recognize and navigate emotional responses to feedback
Set healthy, professional boundaries while maintaining team trust
Adapt feedback approaches across cultural, generational, and hierarchical differences
Build a feedback culture that values growth, accountability, and respect
-
The Call-In Card™ - Disrupting Bias & Clarifying Questionable Behaviors Using Conscious Conversations
Over the last decade, one question has come up more than any other in our implicit bias trainings:
"What should I do if someone says or does something that feels discriminatory, but I'm not sure?"In the workplace—and in life—these moments are all too common. A coworker makes a comment that sounds like a compliment but lands uncomfortably. A client says something that feels off, but you can’t quite put your finger on it. Or you witness a behavior that could be biased or discriminatory, but calling it out feels risky, confrontational, or unclear.
The Call-In Card™ was created for these exact moments. This practical, skill-based training teaches participants how to engage in what we call a Conscious Conversation—a structured way to pause, seek clarity, assume best intentions, and explore what’s really going on when behaviors or statements feel questionable, confusing, or potentially harmful.
Rather than jumping straight to calling someone out, this training focuses on calling in—an approach that brings more awareness, curiosity, and compassion into moments of tension or misunderstanding. Participants learn how to:
Recognize when a comment, behavior, or action may stem from implicit or explicit bias
Pause and reflect on their own perceptions, emotions, and intentions
Engage in a conversation that promotes mutual understanding without escalating conflict
Use the Conscious Conversation Protocol to navigate sensitive situations across teams, departments, and client relationships
Interrupt bias in a way that’s constructive, respectful, and de-escalating
This training empowers participants to build brave, inclusive cultures without fostering shame or fear. The goal is not to accuse—but to understand. It’s a tool that honors the reality that even well-intentioned people sometimes make mistakes, and that honest conversations can prevent misunderstandings from turning into division or harm.
Whether you're working in education, social services, city government, tech, or healthcare, the Call-In Card™ can be applied across roles and sectors. With thousands of participants calling this one of CircleUp Education’s most transformative tools, it remains our #1 skill-based training for workplace inclusion, respectful communication, and everyday bias interruption.
Choose the trainings that you would like to attend!
Takes about a minute. You will stay on this page.